Transforming Client Communication for BRE BUZZ
Overview
BRE BUZZ is a rapidly growing digital marketing agency, providing top-tier services such as SEO, social media management, online advertising, content creation, and e-commerce marketing. As their client base expanded, so did the demand for a dedicated customer support agent to manage inquiries, handle difficult clients, and ensure seamless communication between customers and internal teams.
The challenge
With an increasing number of clients, BRE BUZZ faced a challenge:
They needed a customer support agent who could be the first point of contact for existing and potential clients.
The ideal candidate needed to be quick-thinking, adaptable, and skilled in client communications.
Experience in digital marketing was crucial, as they would need to understand and discuss services like Google Ads, SEO, and social media management.
The agent had to be capable of managing difficult clients while keeping interactions professional and solution-oriented.
Finding someone with this specific skill set was a challenge - until BRE BUZZ partnered with Sageflow.
The Solution
Sageflow leveraged its specialized talent pool to find the perfect candidate in just 12 days. To ensure a smooth transition, we:
Conducted a rigorous selection process, identifying a support agent with expertise in both client relations and digital marketing.
Provided extensive onboarding, training the agent in BRE BUZZ’s brand language, tone, and internal workflows.
Integrated them into BRE BUZZ’s processes, ensuring they could handle client inquiries effectively from day one.
The results
Within just two months of onboarding, BRE BUZZ experienced:
Improved client communication, leading to higher satisfaction rates
Increased client retention & upsell opportunities, as the agent built stronger relationships with customers
Better internal efficiency, allowing the digital marketing team to focus on high-impact tasks while the customer support team handled the first line of communication
Enhanced internal and external communication channels, streamlining support processes and reducing response times
Client testimonial
“By hiring through Sageflow, we learned about inefficiencies in our processes that we never knew existed. Their dedication to finding the right talent—that person who just ‘clicks’ with your company—is what sets them apart. They’ve enabled us to focus on our growth much more!“
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MARINA LUTOVAC LALIC
Owner & Business Director, BRE BUZZ
Conclusion
For fast-growing digital agencies like BRE BUZZ, efficient client communication is the backbone of success. Sageflow’s ability to quickly source, onboard, and integrate top-tier talent ensures that companies can focus on scaling their business while maintaining exceptional customer relationships.